Frequently Asked Questions

  • Visit the kiosk finder page and enter your location to find the kiosk nearest you.

  • The measurement system identifies the areas of your feet you put the most pressure on and suggests the Dr. Scholl’s Custom Fit Orthotics Inserts that is most suitable for your feet. For more information, please visit the Custom Fit Orthotics section of this website.

  • The Dr. Scholl’s® name has been licensed to different shoe suppliers, and as such, Dr. Scholl’s® shoes are not manufactured by Bayer.

  • To find where to buy Dr. Scholl’s Custom Fit Orthotics, please visit the kiosk finder page and enter your location to find the kiosk nearest you. To find a retailer for our other products, please visit the Where to Buy page on this website.

  • How often you change your insoles depends on a number of factors, including how long you are on your feet, the type of shoes, the activities you do when wearing the insoles, and even your own personal body chemistry. You should replace your insoles when you notice the odour fighting feature (for odour and wetness insoles) has degraded, or when you notice they are no longer providing the cushioning and support you previously enjoyed.

  • While some insoles can be washed, it is not recommended as the agitation of the washer and the heat of the dryer can negatively affect the support and cushioning of our insoles.

  • If you have shoes that have removable insoles, remove the original insoles. Lay the Dr. Scholl’s® insole flat on a table with the original insole on top, with the heels lined up. Trace around the original insole on the Dr. Scholl’s® insole. Trim with a pair of sharp scissors.

    Most trim-to-fit Dr. Scholl’s® have size markings to allow you to easily trim to your shoe size. Be sure to trim one to one half size larger than your shoe size and test the sizing.

  • We do! Our Dr. Scholl’s® For Her Sole Expressions® Insoles are designed to be worn with sandals and have a notched toe bed to fit perfectly in your thongs. Our Dr. Scholl’s® For Her High Heel Insoles are made from a clear gel to provide discrete support, and our Dr. Scholl’s® For Her Open Shoe® Insole have separate ball of foot and heel cushions to fit open shoes like strappy dress shoes, sling backs, slides, and sandals.

  • Please read the package instructions for your Dr. Scholl’s® insoles as some are designed to be replacement insoles, while others are designed to be worn with your original insoles intact.

  • Dr. Scholl's® offers a Money Back Guarantee within three months of the purchase date on the following products: Dr. Scholl's® Custom Fit Orthotics, Dr. Scholl's® Active Series insoles, Dr. Scholl's® For Her insoles and inserts, Dr. Scholl's® Massaging Gel® insoles and inserts, Dr. Scholl's® Pain Relief Orthotics and Dr. Scholl's® Odour Destroyers® insoles. If you are not completely satisfied with your purchase of one of the above listed products, we will refund you. Guaranteed.

    If you would like to discuss a refund or product return, please contact Bayer Consumer Health at 1-800-714-4449.  Please save your original receipt and the purchased product.